Business Call Recording System

Transform Client Conversations Into Growth Opportunities with Intratel

Business Phone Service

Capture Every Call, Never Miss a Detail with Our Business Call Recording System

Intratel’s call recording system ensures every conversation with customers, clients, and colleagues is captured effectively. It’s not just about recording calls; it’s about organizing, reviewing, and learning from them. This system allows your business to keep track of critical communications, assess agent performance accurately, and securely store all your business interactions. With Intratel, you gain valuable insights from every call, helping you to improve and grow your business.

What is Call Recording?

Call recording is essential for modern businesses, allowing automatic archiving of incoming and outgoing calls. This tool is crucial for monitoring the performance of team members, ensuring high service quality, training new or current employees, resolving internal disputes, and more.

Intratel’s call recording solution offers unlimited storage and recording of all your calls. You have the flexibility to turn recording on or off for any of your Intratel extensions and control which team members can access these records. One of the most significant advantages of this system is its accessibility. You can retrieve these audio records of your business communications effortlessly using any mobile device or web browser, ensuring that your call history is available as long as required.

Prompt and effective communication with clients is paramount in the fast-paced business environment. A business phone system with a call recording feature, like Intratel’s, is essential. Once activated, it lets you revisit received calls and provides a recorded copy of each conversation. Explore how Intratel can elevate your business communication needs.


On-demand call recording

With Intratel's On-demand call recording, you have the power to record phone calls at your convenience. Initiate or halt the recording with a simple button press, ensuring that every critical detail in a conversation is captured. This feature is particularly beneficial in call centre recording systems, where capturing critical information accurately is vital. Callers will be notified via an announcement when the recording begins and ends. As an administrator, you can personalize the announcement that callers will hear before any business call recording starts, enhancing the professionalism and transparency of your communication.

Automatic Call Recorder

Intratel provides an optional business call recording system with all our phone services. Whether you need quality assurance, customer records, dispute resolution, sales assistance, or employee skill development programs, Intratel can help you. Automatic call recording is available for both inbound and outbound calls. It is easy to set up and administer; recordings can be played back or downloaded anytime. We’ve also made it simple to create custom announcements alerting the user to the call recording feature.

Empower Your Team with Top-Tier Business Call Recording Capabilities

The Benefits of Using Intratel's Call Recording Feature

Intratel’s call recording feature, a comprehensive call recording system for office use, offers businesses numerous advantages that can significantly improve operations and customer relations. By recording all inbound and outbound calls, employers can easily ensure quality control, enhance employee performance, and resolve customer disputes.

Recordings can be used for training, allowing businesses to analyze sales tactics, customer interactions, and employee behavior. With Intratel’s call recording feature, businesses can stay ahead of the competition, meet customers’ demands, and maintain a professional, reliable image.

Easy Automated Call Recording

Intratel's optional business call recording system feature allows you to record all incoming and outgoing calls automatically without a hassle. You can also select which calls you wish to record.

Secure Storage

All recorded calls are stored in secure data centres in Canada. Only authorized users will have easy and quick access to all these recordings.

Easily Download Recordings

Intratel's phone call recorder can store thousands of recordings per account. You can download a single file or multiple recordings simultaneously for review and playback.

Set Flexible Announcements

To ensure each caller's consent, a custom-made announcement will be played before each call, declaring that the call is being recorded to make all recordings lawful.

Flexible Recording Options

Users can decide which specific incoming and outgoing call to record once the automatic call recorder is enabled. You have the privilege of recording calls anytime from any device.

Transform Your Customer Interactions with Our Cutting-Edge Business Call Recording System!

Why Use a Business Phone Recording System?

Communication is vital for any business. In today’s fast-paced and ever-evolving world, ensuring that your communication methods are efficient and effective is critical. One method that has proven indispensable for many businesses is using business call recording software as part of their phone recording system.

This system helps businesses record phone conversations, providing them with valuable insights that can be used in different aspects of their operations. 

Gather Imperative Feedback

Business phone call recording allows you to collect and analyze all customer feedback to improve your organization's customer service.

Dispute Resolutions

Call recordings are extremely valuable in resolving conflicts. In most cases, these recordings can help organizations fight customers in the event of a lawsuit.

Enhanced Efficiency

Recording all inbound calls automatically reduces call handling time drastically, as your customer support agents have all the needed information.

Legal Compliance

One primary reason Canadian businesses should consider using a phone recording system is legal compliance. Businesses must ensure that they adhere to federal and provincial laws regarding the recording of phone calls. These laws protect individuals' privacy and ensure businesses do not use phone recordings for unethical purposes. Using a business phone recording system that complies with legal requirements removes any legal risks associated with call recording.

Agent Performance Evaluation

Listening to call recordings allows you to assess an agent's performance quickly, rank them based on KPIs, and take measures or give valuable advice that improves their job performance.

Increased Security

Using a business phone recording system can also enhance security within Canadian businesses. Businesses can identify and address any potential security risks by recording phone conversations. The recorded calls can help businesses track down unauthorized access and monitor suspicious activity. This allows businesses to stay one step ahead of security threats and take necessary actions to avoid harm.

Call Recording For PBX Systems

You can record a conversation system-wide or when a specific extension is dialed through PBX call recording. You can initiate the recording by simply pressing a button. With Intratel’s Hosted PBX or On-Premise PBX phone services, we can provide your business with a phone call recorder customized to meet your requirements.

Call Recording For Call Centres

Whether you are a start-up or an enterprise call centre, call recording or monitoring calls is a widespread practice. Intratel’s Call Centre Phone Solutions offer a fully scalable voice recording system with the necessary features:

  1. Call recording
  2. Live coaching / listen in on live calls
  3. Web-based management software
  4. Real-time queue monitoring
  5. Advanced call centre metrics and more.

Find out why businesses like yours are switching to Intratel.

Call Recording extensions are available with:

  1. On-Premise PBX
  2. Hosted PBX
  3. Call Centre Solutions

Stay Ahead of the Curve: Invest in a Business Call Recording System That Grows with You!


Intratel arms you with an easy-to-set-up call recorder that automatically records all incoming and outgoing calls. So, it is effortless to record calls using Intratel.

With Intratel, you get the best call recorder capable of recording calls and storing them in a secure data centre. From here, the recordings are only accessible to authorized users as access to them is encrypted by us.

Under section 184 of the Criminal Code of Canadian Law, recording a private conversation is illegal unless the participant consents to the interception.

Recorded calls serve multiple purposes, especially in a small business phone recording system. They are invaluable for employee training, providing real examples to learn from. These recordings help evaluate sales and marketing strategies, resolve disputes, and protect against legal issues from unsatisfied customers.

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