Includes

Call centre phone solutions

Call centre operations are at the core of customer service — queue lengths, quality of response, and overall efficiency levels define good customer experience. From start-up operations to large-scale enterprises, call centres are at the forefront of building lasting customer relationships. It’s essential that yours is equipped with the right tools to achieve that.

Graduate to a new level of excellent customer service with an integrated VoIP phone and PBX system for seamless and responsive high-volume call management. Intratel offers fully customizable and scalable call centre solutions to equip operations of any size with efficient customer response mechanisms. With an on-premise PBX call centre management software, you can easily monitor and record calls, direct customers quickly using interactive drag-and-drop routing technology, monitor and shorten queues, and generate feedback and performance metrics for ongoing improvement.

Create Lasting Customer Relationships

Behind every quick and effective query response is a smart call management system that keeps customers happy. Design a call centre that’s fully tailored according to your business model, so you can handle calls and deploy solutions to queries with the utmost ease.

  • Toll-free numbers: enable customers to contact you from anywhere, so they can reach out knowing that whatever concern they’re calling for can be resolved quickly, and without additional cost to them.
  • Unlimited lines and multiple extensions: shorten queues and increase the availability of agents for optimal response times.
  • Advanced call management features included in PBX systems: direct customers promptly using call recording, call parking, call waiting, and queue monitoring.
  • Web-based management: leverage digital technology to manage calls and route customer concerns accordingly, as well as retrieve voicemails via email and access calls and messages through a specialized app on a smartphone extension.
  • Interactive calling: answer calls and respond to queries using the intuitive controls of drag-and-drop calling, eliminating the hassle of learning complicated commands.
  • Real-time queue monitoring: discover bottlenecks in call queues and implement appropriate solutions for improving customer interactions by eliminating long wait times.
  • Performance tracking: view issues and agent contributions. Leverage data for tracking and improving overall call centre performance and operational bottom-lines.

Call Centre Performance Tracking

As business grows, so does the number of calls and queries that need your prompt attention — and that’s a good thing, especially when you have a strong customer service platform that you can count on.

More than just upselling a loyal customer to new services or placating an irate one, a good call centre takes all of these individual interactions in view to improve general customer experience and innovate on customer success solutions in the long-term. Collecting and analyzing this aggregate data requires a lot of time and effort, but gone are the days of filling out these reports yourself.

Intratel introduces the next generation of call centre operations and performance tracking. By mapping digital technology on previously all-analog phone conversations, you can leverage advanced software tools to monitor calls and generate real-time and aggregate reports.

  • View issues: intercept issues in calls and customer satisfaction in real-time using the interactive call chart that highlights problem times of the day, enabling a quick and effective response to prevent further escalation
  • Highlight agent contribution: view individual agent performance and team statistics to provide valuable feedback for improving customer experience, professional growth, and operational bottom-line
  • Interactive control panel: use intuitive controls to monitor call centre operations in real-time and compile aggregate information for generating performance reports that inform the organizational bottom line.

Install Call Centre Solutions

Intratel offers leading call centre solutions using integrated VoIP business phones and both hosted and on-premise PBX systems. This combined solution can be deployed to both start-up and large-scale call centre operations, providing flexible scalability that mirrors and supports organizational growth. With leading communication solutions at their core, call centres can be made smarter and increasingly customer-focused // focused on delivering customer success using integrated performance monitoring software that informs organizational success metrics.

Hosted PBX
Starts at $24.95

Intratel offers hosted PBX for start-up operations at the cusp of growth and branching out. By leveraging the advanced call management features of VoIP phones and hosted PBX systems, new industry players can leverage a smart use of resources dedicated to ensuring customer success in the face of future growth.

On-premise PBX
Find the right solution

For household names and larger operations, it’s essential to invest in an in-house call management system that can be easily integrated with task management, workflow monitoring, and customer reporting systems. Investing in an on-premise PBX system enables medium to large organizations to save on monthly operational costs. Intratel’s on-premise PBX systems equip call centres with turnkey solutions, including advanced queue monitoring, call recording, built-in video conferencing, and interactive call monitoring for improved performance tracking and growth hacking.

Integration with Legacy Systems

Transitioning to a new communication system is a crucial time; for one, it requires a proper balance between devoting adequate resources to system migrations, but without sacrificing existing service quality.

Intratel offers SIP lines that can be quickly integrated to legacy phone systems, enabling full digital PRI replacement in the future once the transition is completed. This provides generous savings on long-distance calls and empowers organizations to provide customer service that is up to par with modern digital standards.

The Intratel Difference

Fully customizable solutions

While most providers offer set plans, Intratel strives to deliver personalized service in the form of fully customizable solutions. Growing enterprises require custom-tailored solutions to support future growth. That means equipping customer-focused teams with the right tools for communicating solutions to those who matter most in business. Intratel allows you to select the call management features essential to business and do business the smart way. The size of your custom plan is also flexible and scalable, to equip growing businesses with turnkey communication solutions as increasingly complex customer demands come to light.

Delivering affordable quality

Without set plans and requiring only minimal investment in the form of VoIP business phones hosted or on-premise PBX systems, you can customize the features of your call centre platform, enabling effective customer service and long-term customer success to grow your bottom-line.

Personalized, 100% Canadian Service

Intratel supports your delivery of leading customer solutions by equipping your business with personalized and tailored client support. Our goal is to equip your business with leading communication solutions and future-proof technology, so you can scale your call centre for growth and provide efficient service to the people who matter most in business.

Let’s Talk Call Centre Solutions
Tell us about your business and the communication solutions you need.

Call Centre Solutions