Call Centre Phone Solutions
Call centre operations are at the core of customer service — queue lengths, quality of response, and overall efficiency levels define a good customer experience. From start-up operations to large-scale enterprises, call centres are at the forefront of building lasting customer relationships. As such, it’s essential that yours is equipped with the right call centre phone system.
Graduate to a new level of excellent customer service with an integrated VoIP phone and PBX system for seamless and responsive high-volume call management. Intratel offers a fully customizable and scalable call centre telephone system to equip operations of any size with efficient customer response mechanisms.
With reliable on-premise call centre PBX solutions, you can easily monitor and record calls, direct customers quickly using interactive drag-and-drop routing technology, monitor and shorten queues, and generate feedback and performance metrics for ongoing improvement.
Intratel offers leading call centre solutions using integrated VoIP business phones and both hosted and on-premise PBX systems. This combined solution can be deployed to both start-up and large-scale call centre operations, providing flexible scalability that mirrors and supports organizational growth.
With leading communication solutions at their core, call centres can be made smarter and increasingly customer-focused / focused on delivering customer success using integrated performance monitoring software that informs organizational success metrics. That is exactly what we at Intratel offer with our advanced phone systems for call centres.
While most providers offer set plans, Intratel strives to deliver personalized service in the form of fully customizable call centre VoIP solutions. Growing enterprises require custom-tailored solutions to support future growth. That means equipping customer-focused teams with the right tools for communicating solutions to those who matter most in business.
Intratel allows you to select the call management features essential to business and do business the smart way. The size of your custom plan is also flexible and scalable, to equip growing businesses with turnkey communication solutions as increasingly complex customer demands come to light.
Without set plans and requiring only minimal investment in the form of VoIP business phones hosted or on-premise PBX systems, you can customize the features of your call centre platform, enabling effective customer service and long-term customer success to grow your bottom line.
With our renowned live telephone answering services, we provide 24-7 outbound and inbound call centre phone systems. We are highly focused on coaching and training our representatives to provide the same exceptional service to customers that you have come to expect from an in-house team – while saving your company the cost of hiring, training, and employing in-house support staff. We offer the best live answering service for small businesses in Canada.
Intratel supports your delivery of leading customer solutions by equipping your business with personalized and tailored client support. Our goal is to equip your business with leading communication solutions and future-proof technology, so you can scale your call centre for growth and provide efficient service to the people who matter most in business.
Intratel Communications offers telephone answering services in Toronto that are perfectly tailored to the needs of small and mid-sized businesses.
Our telephone reception services are more than your average service, as we prioritize customer service for every call, providing live assistance without the need for extra staff or expense.
Allow us to filter through calls, answer frequently asked questions in your company's specialized style, and provide better customer experiences by increasing communications efficiency and personalizing interactions.
Whether it's telephone reception or answering services Toronto clients can trust Intratel Communications to deliver superior quality telephone customer service.
Let’s Talk Call Centre Solutions
Tell us about your business and the communication solutions you need so we can equip your enterprise with the best contact centre phone systems.
Behind every quick and effective query response is a smart call management system that keeps customers happy. Design a call centre that’s fully tailored according to your business model, so you can handle calls and deploy solutions to queries with the utmost ease. You can expect your enterprise to benefit from the below call centre phone system features that our solutions come loaded with:
As a business grows, so does the number of calls and queries that need your prompt attention — and that’s a good thing, especially when you have a strong customer service platform that you can count on.
More than just upselling a loyal customer to new services or placating an irate one, a good call centre takes all of these individual interactions in view to improve general customer experience and innovate on customer success solutions in the long term.
Collecting and analyzing this aggregate data requires a lot of time and effort, but gone are the days of filling out these reports yourself. This is where Intratel's call centre phone systems come into play.
Intratel introduces the next generation of call centre operations and performance tracking. By mapping digital technology on previously all-analog phone conversations, you can leverage advanced software tools to monitor calls and generate real-time and aggregate reports.
Small and mid-sized businesses looking to improve customer interactions should seriously consider investing in telephone reception services in Toronto as well as a call center PBX.
The telephone answering service will give customers a professional introduction to your business, with a virtual telephone receptionist who can answer all incoming calls and direct them toward the right department or person.
A call center PBX system helps streamline business communications, providing customers with helpful upfront options such as the ability to select different prompts that would guide them in the right direction.
This allows your telephone receptionists to take fewer calls, while still providing efficient customer service. By combining both telephone answering services in Toronto and a call center PBX, small and mid-sized businesses create a unified platform where customers can interact with their business and receive the optimal experience every time.
Intratel offers reliable call centre phone systems to the following Regions in Ontario, Canada.
Spectrum Patient Services (SPS) was undergoing a major expansion when they found that they had reached the limit of their current telephone infrastructure. Intratel replaced the legacy telephone system with an adaptable and scalable PBX system that would grow with their business. Significant cost savings have since been realized through reduced intra-office long distance charges and system management costs. In addition, they have been able to enhance the customer experience with their company through better queue management options.
Kodarin Industries and BlueSky Process Solutions shared an office space and ownership, but had separate phone systems and multiple telephone bills. Intratel upgraded the two companies’ Internet connection and consolidated their telephones and billing onto one system, while maintaining company specific phone numbers. Both companies’ telephone costs have been reduce by at least 50% month over month, and users have been especially impressed with the integration of the phone system with their Outlook/Exchange messaging system.
Connex Health was planning a decentralization of their operations in order to realize greater efficiencies from their employees. As part of the process, they were downsizing and moving the company to a new office. Intratel leveraged the features of the new phone system they installed to virtualize the office and enhance the customer experience. All inbound calls through the main company number are now routed directly to the employee's remote office, and if unanswered, to voicemail or the employee's cellular phone. The company has been able to expand its geographic footprint and better serve its customers while reducing costs.
MDG Computers was locked in a long-term contract for telephone service but was looking for a way to reduce support costs and increase the scalability of their call centre infrastructure. Intratel set up a hybrid phone system, using their PBX to address the issues of support costs and system scalability, while continuing to use the phone company’s telephone lines and avoiding expensive contract cancellation penalties. As contracts expire, more and more of the infrastructure is migrated to the new system, increasing the functionality and flexibility of the system while drastically reducing infrastructure and support costs.
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