On-premise PBX System
We live in a time where existing communication technology allows your organization to stay online and always productive. Yet, there is still a need for greater control and transparency over communication lines. Intratel's on-premise PBX phone system caters to these demands by offering you complete control over your communications line while saving some money in the process.
Our PBX Phone System is capable of managing, transferring, and customizing calling features for both outbound and inbound calls. The on-premise PBX system we offer also comes equipped with advanced queue monitoring, call recording, and voice conferencing for increased customer satisfaction and measurable performance improvements.
Our on-premise PBX Phone system is fully scalable and comes with all the features you will find in a hosted PBX system. Furthermore, our system caters to all types of businesses and call centres, regardless of their size.
We understand that different businesses have different needs and requirements when it comes to their communication system. As such, our staff of experts will work hand-in-hand with you to provide you with an on-premise PBX system that best serves your business's specific demands.
Our experts also guide you every step of the way so you can settle on a solution that serves you best. We also have a support team that is ready to answer your queries or solve any issues about bugs or broken lines, etc. plaguing your system round the clock.
Unbeatable Customer Service: fast and effective response to each query, ensuring long-term customer satisfaction
Personalized service: entrusting the future of your business with us is a major investment, so we know that it’s best met with a personalized service tailored according to the size of operations and growth objectives
Smart savings: the cost of doing business alone is already a lot and you don’t need unnecessary phone expenses. Our IP PBX solutions are fully customizable and require minimal investment to deploy.
Features of Our IP PBX System
Our system is fully customized to best meet the specific needs and requirements of your business or call centre operations.
You get multiple Toll-Free Numbers that allow calls to reach anyone, anywhere, at any time.
In House Call Conferencing
Get business-grade, secure, and fully integrated video conferencing solutions with Intratel’s On-Premise PBX service.
Record Calls, Listen-in on live calls, etc. with Intratel’s call recording feature for call centres, and PBX phone services. Both outbound and inbound calls can be recorded automatically. These recordings can be accessed and downloaded anytime.
Web-Based PBX Management Software
Monitor and manage all crucial aspects of the on-premise PBX phone system with Intratel’s web-based PBX management software. The software also helps you automatically configure or upgrade phone systems.
Our on-premise phone system is capable of handling the need of your growing business. Our system can easily manage a sudden high influx of calls as your business inevitably expands in size and scale.
Never miss a call with Intratel’s auto-attendant feature that will attend calls on your behalf with a customized professional greeting any time of the day.
Regardless of your business’s size, we can arm your business with SIP Trunking to effectively enhance reliability and decrease the costs of your phone system.
Intratel offers fully customized on-premise PBX/IP PBX phone systems to the following Regions in Ontario, Canada.
Spectrum Patient Services (SPS) was undergoing a major expansion when they found that they had reached the limit of their current telephone infrastructure. Intratel replaced the legacy telephone system with an adaptable and scalable PBX system that would grow with their business. Significant cost savings have since been realized through reduced intra-office long distance charges and system management costs. In addition, they have been able to enhance the customer experience with their company through better queue management options.
Kodarin Industries and BlueSky Process Solutions shared an office space and ownership, but had separate phone systems and multiple telephone bills. Intratel upgraded the two companies’ Internet connection and consolidated their telephones and billing onto one system, while maintaining company specific phone numbers. Both companies’ telephone costs have been reduce by at least 50% month over month, and users have been especially impressed with the integration of the phone system with their Outlook/Exchange messaging system.
Connex Health was planning a decentralization of their operations in order to realize greater efficiencies from their employees. As part of the process, they were downsizing and moving the company to a new office. Intratel leveraged the features of the new phone system they installed to virtualize the office and enhance the customer experience. All inbound calls through the main company number are now routed directly to the employee's remote office, and if unanswered, to voicemail or the employee's cellular phone. The company has been able to expand its geographic footprint and better serve its customers while reducing costs.
MDG Computers was locked in a long-term contract for telephone service but was looking for a way to reduce support costs and increase the scalability of their call centre infrastructure. Intratel set up a hybrid phone system, using their PBX to address the issues of support costs and system scalability, while continuing to use the phone company’s telephone lines and avoiding expensive contract cancellation penalties. As contracts expire, more and more of the infrastructure is migrated to the new system, increasing the functionality and flexibility of the system while drastically reducing infrastructure and support costs.
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