Personal service that's 100% Canadian
Intratel VoIP Business Phone Systems
Empower Your Business Communication: Discover Cost-Effective, Flexible, and Feature-Rich VoIP Solutions with Intratel.
Intratel: Your Partner in Advanced VoIP Business Phone Solutions
Business phone systems are vital for all businesses, big or small. They help you connect with customers and run your operations smoothly. Whether you need an office phone system or phone systems for small businesses, you can count on Intratel, a leader in business phone systems in Canada.
At Intratel, we provide a wide range of telecommunication solutions tailored to support businesses of all sizes. Our VoIP features and other phone solutions are designed to strengthen your communication channels, simplify your operations, and boost your customer service and engagement.
Cloud Call Centres
Welcome to the future of phone systems for business. Our Cloud Call Centres let you connect with customers from any location. They are great for small businesses and can scale up as your business grows.
Plus, they can handle text messaging, making them a comprehensive phone system for offices. They have advanced features like auto attendant, giving your business a professional touch.
Explore Intratel's Advanced Cloud Call Centre Features
Anywhere Access
You can operate your call centre from anywhere, offering flexibility for your team and continuous support for your customers.
Cost-Efficiency
With Cloud Call Centres, there's no need for physical infrastructure, which saves you on operational costs.
Scalability
As your business grows, your call centre can easily scale up without additional infrastructure costs.
Improved Customer Service
Integrated features like auto attendant ensure fast and efficient customer service.
Advanced Features
Cloud Call Centres have advanced features like text messaging and call routing.
Data Security
Your customer interactions and data are stored securely in the cloud.
Reliability
You can ensure high uptime and minimize service disruptions.
Omnichannel Support
Cloud Call Centres can handle calls, texts, and other forms of communication, giving customers more ways to connect with you.
Integration
Cloud Call Centres can be integrated with CRM or other software, making performance tracking and customer service easier.
Quick Deployment
Adding new lines or adjusting capacity can be done within minutes in a cloud call centre.
Global Reach
Cloud Call Centres allow your business to operate across different regions and time zones without needing local facilities.
Ready for a Change? Upgrade to VoIP Business Phone Systems Today
VoIP Phone Systems
Voice over Internet Protocol (VoIP) phone systems are becoming popular among large and small businesses. They provide a cost-effective way to handle business communications. With a VoIP business phone system, you can make calls over the Internet, making it one of the ideal phone systems for large & small businesses. This means businesses can utilize both mobile phones and desk phones without the need for traditional phone lines. Furthermore, our VoIP phone systems even offer text messaging, making it easier for businesses to connect with their customers.
Cost Savings
VoIP systems can dramatically reduce local and international call costs compared to traditional office phone systems.
Portability
VoIP systems allow you to make and receive calls from anywhere with an internet connection.
Rich Features
They offer advanced features like call forwarding, voicemail to email, auto attendant, and more, many of which are often included at no extra cost.
Integration with Other Systems
VoIP systems can easily integrate with other business platforms, like your CRM software, streamlining business operations.
Scalability
It's easy to add or remove lines and services in a VoIP system, allowing it to grow with your business.
Multi-functionality
Besides voice calls, VoIP systems can also manage video conferencing, instant messaging, and more.
Reliability
With the right setup and a good internet connection, VoIP can offer excellent call quality and reliability.
Efficiency
VoIP systems can improve productivity by allowing employees to multitask without interruption.
Customization
VoIP systems offer a high degree of customization to fit the specific needs of your business.
VoIP Business Phone Systems: Your Path to Efficiency and Savings
Virtual Receptionists
Meet your new assistant: the auto attendant. This advanced feature of our business phone systems can greet callers and direct them to the right department. It’s like having a virtual receptionist that never sleeps and is an integral part of your office telephone system.
Plus, you can use it with desk phones, mobile devices, or even your cell phone. With our phone systems for offices, you can give your customers a better experience.
Efficiency
Virtual receptionists can route calls directly to the right person or department, reducing wait times and ensuring smoother customer service.
Professional Image
A virtual receptionist provides a professional first impression to all callers.
Scalability
As your business grows, you can easily scale up your virtual receptionist services to handle a larger volume of calls.
Cost-Effective
They eliminate the need for a full-time, in-person receptionist, thus saving personnel costs.
Time-Savings
They free up your team's time to focus on other essential tasks.
Flexibility
You can easily update the settings, greetings, and routing options in our adaptable office telephone systems.
24/7 Service
They can handle calls around the clock, ensuring your customers are always attended to.
Customer Service
We provide consistent, high-quality customer service in the business telephone systems. All calls are answered quickly and professionally.
No Physical Space Needed
Since it's a digital solution, it doesn't occupy any physical space in your office.
No Sick Days or Vacations
A virtual receptionist is always available, unlike a human receptionist
Customizable
Whether it's multi-level options you need or even to create a custom human-like greeting instantly, our auto-attendant service can be fully customized to meet your business requirements.
Get Ahead in the Digital Age with Our VoIP Business Phone Systems
Our Service Area
We proudly provide top-tier business phone systems and solutions across Canada, with a strong focus on the Greater Toronto and the Golden Horseshoe region, which includes the cities of:
No matter where your business is located in Canada, we’re here to meet your communication needs.
VoIP Business Phone Systems FAQs
Business VoIP Essentials
What is a VoIP business phone system?
A VoIP business phone system carries calls over an internet connection instead of traditional copper phone lines. Intratel delivers this as Hosted PBX, a cloud-based phone system that provides staff extensions, auto attendant call routing, voicemail to email with transcription, and call forwarding rules without requiring switching equipment at your office.
How does a VoIP phone system work?
A VoIP system converts your voice into digital data, sends it across your internet connection to the provider’s network, and connects the call to its destination on the public phone network. The call handling intelligence sits in the provider’s data centre, so features such as extensions, call queues, and routing rules are configured in software rather than wired into hardware on your premises.
What is the difference between Hosted PBX and Cloud PBX?
Hosted PBX and Cloud PBX are two names for the same type of service. Both describe a business phone system where call handling runs in the provider’s data centre rather than in equipment installed at your office. Cloud phone system and Cloud PBX are also commonly used interchangeably across the industry. Intratel’s Hosted PBX is our primary business phone offering and the platform most features are built around.
Is VoIP better than a landline for business?
For most Canadian businesses, yes. Traditional landlines typically cost more per line, require service calls to add or move extensions, and offer limited call routing capabilities. VoIP provides features such as auto attendants, call queues, voicemail transcription, CRM integration, and mobile extensions using the internet connection your business already relies on. Landlines may still be suitable in locations where reliable internet service is not available.
What internet speed do you need for VoIP?
Each concurrent call typically uses roughly 25Kb/s to 80Kb/s in one direction, depending on the codec. The bandwidth requirement itself is modest. What matters more is having a stable connection and properly configured Quality of Service so voice traffic is prioritized over large downloads and video. Intratel assesses your connection during setup and can provide VoIP-optimized business internet where the existing service is not suitable.
What is the difference between SIP trunking and Hosted PBX?
SIP trunking provides digital phone lines that connect to a PBX system you already own, replacing traditional phone lines while allowing you to keep your existing equipment. Hosted PBX is a complete cloud-based phone system that includes extensions, auto attendants, call queues, routing, and other business communication features. Businesses with a serviceable PBX may choose SIP trunking, while businesses looking for a complete phone system often move directly to Hosted PBX.
Features & Communications Tools
What features are included with Hosted PBX?
Intratel’s Hosted PBX includes a comprehensive range of business communication features, including:
- Business extensions for staff members
- Auto attendant and interactive voice response (IVR) menus
- Call forwarding rules
- Voicemail to email
- Voicemail transcription
- Call recording
- Agent call queue management
- Real-time call monitoring and reporting
- Internal instant messaging
- Digital fax
- CRM integrations with platforms such as
- HubSpot and Odoo
- Microsoft Teams Direct Routing
Does VoIP work for remote and hybrid teams?
Yes. With VoIP, an extension follows the employee rather than being tied to a physical desk. Staff working from home, on the road, or across multiple locations can use a mobile app or softphone while remaining connected to the same business phone system. Outgoing calls can display the company number instead of a personal number, calls remain centrally logged, and extensions can be easily managed as staffing changes.
Can VoIP handle a call centre?
Yes. Intratel’s Cloud Call Centre platform supports agent queues, fair call distribution, real-time queue monitoring, supervisor tools, detailed call metrics, and call recording for quality assurance and training. Agents can connect from different locations, making it practical to operate distributed teams or support staff across multiple offices and time zones.
Do you need new phones for a VoIP system?
Not necessarily. Many businesses use softphones, which turn a computer or mobile device into a full business extension. If you prefer physical desk phones, Polycom and Yealink handsets can be preconfigured for the Intratel platform, and many existing SIP-compatible phones may also be reusable. Desk phone hardware is optional rather than a requirement for using the service.
Can you keep your existing business phone numbers?
Yes. Existing business phone numbers can be ported to Intratel so customers can continue reaching you using the numbers they already know. Our team manages the porting request with your current provider and coordinates the cutover to minimize service disruption. Number porting is handled as part of the onboarding process at no separate charge.
Pricing & Plans
How much does a VoIP phone system cost for a small business?
VoIP business phone systems are generally priced per user per month, so the cost scales with the number of extensions your business needs. There is no requirement to purchase an on-premises switching system or maintain separate traditional phone lines. For pricing based on your extension count and business requirements, call 1-866-409-VoIP (8647).
How much can a business save by switching to VoIP?
Businesses moving from traditional phone systems to VoIP may reduce telecommunications costs by eliminating separate voice infrastructure, per-line rental charges, and on-premises switching equipment. Additional savings can come from easier system management and the ability to add, remove, or relocate extensions without new cabling or an on-site service visit.
The exact savings depend on your current phone setup, number of users, calling requirements, and the features included in your VoIP plan.
Do VoIP providers require long-term contracts?
Contract requirements vary by provider. Intratel does not require binding long-term contracts for business phone systems, allowing businesses to scale extensions up or down as staffing and operational needs change.
How do you switch to Intratel?
Start by booking a free demo. Our team will review your current phone setup, call volumes, internet connection, and business requirements to determine what a Hosted PBX deployment would look like for your organization.
You can also Try It Risk-Free for 30 Days or call 1-866-409-VoIP (8647) to speak directly with the Intratel team.
Setup & Support
What are the disadvantages of VoIP?
VoIP depends on your internet connection, so an unreliable or poorly configured network can affect call quality. Three factors matter most: sufficient bandwidth, properly configured Quality of Service so voice traffic receives priority, and a reliable power arrangement for desk phones and network equipment.
These issues are manageable with proper planning. Intratel reviews your connection before deployment so potential network or reliability concerns can be addressed before your VoIP system goes live.
What happens to a VoIP system if the internet goes down?
Incoming calls can be automatically redirected to mobile numbers or another destination using failover rules configured in advance. This helps your team continue receiving calls while the internet connection is restored. Intratel can configure these failover rules during deployment so they are already in place if an outage occurs.
Is Intratel’s VoIP data stored in Canada?
Yes. Intratel operates on Canadian infrastructure, helping keep your business communications and data within Canada. Service is also supported by a Canadian team, making Intratel a strong option for organizations that prefer their business communications to be handled through Canadian infrastructure rather than overseas or U.S.-based data centres.
Which cities does Intratel provide business phone systems in?
Intratel is headquartered in Burlington, Ontario, and provides business phone systems to organizations across Canada. Key local service areas include Burlington, Hamilton, Oakville, Mississauga, Brampton, and Toronto. Businesses outside these cities can also use the same Hosted PBX platform and Canadian support services nationwide.
