What is VoIP, and how does it work for Canadian businesses?

VoIP (Voice over Internet Protocol) transmits phone calls over your internet connection instead of traditional copper phone lines. For Canadian businesses, this means significantly lower monthly costs, especially for long-distance and inter-office calls, while gaining features like call recording, auto-attendant, and voicemail-to-email with transcription. Intratel’s VoIP service runs over Canada’s major carrier infrastructure, so call quality is enterprise-grade with 99.9% uptime. We serve businesses across Canada, from Burlington and the Greater Toronto Area to Vancouver and beyond.

Does Intratel’s VoIP work with my existing phone handsets?

In most cases, yes. Intratel supports leading business phone hardware, including Polycom, Yealink, and Digium handsets. If you have compatible IP phones, they can be provisioned onto our system without replacement. Many users also opt for softphones, software-based phones on a computer or mobile device, requiring no hardware. We’ll assess your existing equipment during the free consultation and recommend the most cost-effective path forward.

What internet speed do I need for reliable VoIP calls?

Each VoIP call requires approximately 25–80 Kb/s of bandwidth per call, in one direction, with proper QoS (Quality of Service) configured on your network. This is well within the capacity of any modern business internet connection. For businesses that want to ensure voice traffic is never impacted by general office usage, Intratel also offers a dedicated, fully managed internet line designed for this purpose.

What is Hosted PBX, and why do most businesses choose it?

A Hosted PBX (also called Cloud PBX) keeps all phone switching infrastructure in Intratel’s Canadian data centres. Your business pays a predictable monthly per-seat fee with no upfront hardware investment, and all maintenance, upgrades, and technical support are handled by our team. It includes a full suite of features: auto-attendant, call routing, voicemail with transcription, internal extensions, and more, making it the right fit for the vast majority of Canadian businesses looking to modernise their phone system without the overhead of managing hardware.

Can Intratel’s Hosted PBX support multiple office locations across Canada?

Yes. Because Intratel’s PBX runs in the cloud, all your locations, whether in Toronto, Calgary, Halifax, or Vancouver, share a single unified phone system. Staff can transfer calls between offices, use short internal extensions across locations, and present a single main number to customers. Remote and hybrid workers connect the same way, using a softphone app or their existing desk phone. Intratel services businesses across all of Canada.

What call centre features does Intratel include?

Intratel’s Call Centre Solutions include:

ACD (Automatic Call Distribution): routes calls to the right agent or queue

IVR (Interactive Voice Response): self-serve menus to reduce agent load

Call recording: full or selective, with searchable cloud storage

Voicemail with transcription: voicemails delivered to email as audio and text

Real-time dashboards: monitor queue length, agent status, and SLA compliance

CRM integration: screen pops with customer data on incoming calls

Can IT companies resell or white-label Intratel’s VoIP services?

Yes. Many IT companies across Canada leverage their trusted-advisor relationships with clients to offer business phone service, with Intratel operating as the provider in the background. Our white-label reseller programme lets IT partners sell VoIP and Hosted PBX under their own brand, earning a margin while Intratel handles provisioning, infrastructure, and technical support. It’s a straightforward way for IT companies to add recurring revenue without adding operational complexity. Contact us at 1-866-409-8647 to learn about partnership options.

How much does a Hosted PBX system cost for a small business in Canada?

Intratel prices by seat (user), with no large upfront hardware costs for Hosted PBX plans. The monthly rate depends on the number of users, the features required, and whether you bundle internet service. Most businesses find telecommunications costs reduced by up to 50% compared to traditional systems. Request a free quote to get a custom comparison against your current phone bill. We’ll show you exactly what you’d pay and what you’d save.

Are there long-term contracts required?

Contract terms vary by plan. Intratel offers both month-to-month and annual agreement options. Annual plans typically offer better per-seat pricing and additional perks, such as free setup and installation. During your free consultation, we’ll walk through the options and recommend the term that matches your business’s needs and budget cycle.

How long does it take to set up a Hosted PBX system?

Most small to mid-size deployments are live within 5–10 business days. This includes number porting (transferring your existing phone numbers to Intratel), system configuration, and complimentary staff training. Intratel’s Canadian-based technical team handles the full setup, and your staff simply begins using the system on go-live day. Hardware and/or software requirements depend on your setup; softphone users need no physical hardware.

Can I keep my existing business phone numbers when switching to Intratel?

Yes, number porting is included at no extra charge. Intratel manages the entire porting process with your current carrier, so your business numbers stay the same. There is no interruption in service during the transition; calls continue routing to your existing system until the port is complete and your new system takes over seamlessly.

Is Intratel’s support team based in Canada?

Yes. Intratel is a 100% Canadian company, headquartered in Burlington, Ontario, with support staff located across Canada. When you call 1-866-409-VoIP (8647), you reach a Canadian technician. All calls, data, and services remain within Canada. Support covers both technical issues and billing questions, with response times backed by our 99.9% uptime commitment.