Intratel’s phone systems offer an auto-attendant feature that will answer all incoming calls any time of the day with a customized professional greeting. Using the auto-attendant feature can enhance customer service and save the cost of hiring a full-time receptionist.
The automated attendant answers calls simultaneously, allowing callers to easily connect to the correct extension with a voice menu system. It also means your phone lines are never busy. If no one is available to take a call, the call can wait in queue or be sent to voicemail—there is no need for a call centre in another time zone when you have a virtual receptionist in Canada.
These are some benefits of a small business using a phone system with the auto-attendant feature:
- Capable of answering more calls
- Managing call flow
- Reduce the hold time for the callers
- Improve customer experience
- Cost savings
The interactive voice response system (IVR) is an advanced version of the auto-attendant if you require more than basic call routing. The IVR system offers a higher level of interaction with the caller and is capable of storing and retrieving customer information. An IVR system with these advanced response capabilities can save your employees from spending hours on the phone.