Intratel provides optional call recording with all of our phone services. Whether it’s for quality assurance, customer records, dispute resolution, sales assistance or employee skill development programs, Intratel is there for you.
Automatic call recording is available for both inbound and outbound calls. It is easy to set up and administer, and recordings can be played back or downloaded at any time. We’ve also made it simple to create custom announcements alerting the user to the call recording feature.
Call Recording For PBX Systems
Through PBX call recording you can record a conversation either system-wide or when a specific extension is dialled. You can initiate the recording by simply pressing a button. With Intratel’s Hosted PBX or On-Premise PBX phone services, we can provide your business with call recording that’s customized to meet your requirements.
Call Recording For Call Centres
Whether you are a start-up or an enterprise call centre, call recording or monitoring calls is a widespread practice. Intratel’s Call Centre Phone Solutions offer fully scalable on-premise PBX solutions for call centres with all of the necessary features:
- Call recording
- Live coaching / listen in on live calls
- Web-based management software
- Real-time queue monitoring
- Advanced call centre metrics and more.
Find out why businesses like yours are switching to Intratel.