If we identify critical risks, we’ll prioritize the issue and notify you right away. Your assessment report will include severity ratings and recommended remediation timelines, so you can address high-risk vulnerabilities before they impact your operations.
I.T. Infrastructure Assessments and Audits
Enhance your I.T. infrastructure with a comprehensive assessment that strengthens communication security and aligns technology with your business goals.
Is Your Phone System Holding Your Business Back? Get a Telecom Infrastructure Assessment That Reveals the Truth
Many Canadian businesses may be losing money each year due to outdated, inefficient, or poorly configured phone systems, often without realizing it. A professional telecom infrastructure assessment helps identify where your communication technology may be underperforming and provides clear, practical recommendations tailored to your environment.
Whether you’re dealing with dropped calls, security concerns, or monthly bills that seem too high, our expert audit gives you the clarity you need to make informed decisions about your business communications.
Ready to stop guessing and start optimizing? Book your free telecom assessment consultation today.
Why Your Business Needs a Communication Network Assessment
Every business relies on communication to operate. But when was the last time you took a hard look at whether your phone system is actually serving your needs?
Common signs your telecom infrastructure needs evaluation:
- Call quality has declined or become inconsistent
- Your monthly communication costs keep rising without explanation
- You’re unsure if your current system can support remote or hybrid work
- Staff complain about dropped calls or system outages
- You’ve experienced security concerns or suspicious activity
- Your phone system hasn’t been updated in over three years
- You’re considering switching providers but don’t know where to start
A thorough VoIP system assessment gives you a complete picture of your communication infrastructure’s health, security, and efficiency.
Our comprehensive telecom infrastructure assessment examines every component of your business communication system to uncover hidden issues and opportunities. We go beyond surface-level analysis to deliver actionable insights that reduce costs, improve performance, and strengthen security. Here’s what our evaluation covers:
Voice Network Analysis
We evaluate call routing, voice quality, and network capacity to support reliable, high-quality communication by analyzing bandwidth usage, latency, jitter, and packet loss.
PBX Infrastructure Review
We review your PBX configuration, feature utilization, and system performance to ensure your organization is fully leveraging available capabilities for efficiency and productivity.
Telecom Security Review
We review your voice and communication environment for configuration issues, access controls, and exposure risks to support reliable call performance and voice data protection.
Cost Analysis
We review telecom expenses, contracts, and billing to identify overcharges, unused services, and cost-saving opportunities while ensuring your plans align with current business needs.
Scalability Evaluation
We assess whether your communication infrastructure can support business growth, remote work, and future technology requirements without performance issues.
Integration Assessment
We evaluate how your phone system integrates with CRM platforms, Microsoft Teams, and business applications to identify gaps that may be impacting efficiency and productivity.
Next-Gen I.T. Infrastructure for Operational Excellence
Who Benefits from a Business Phone System Evaluation?
Intratel’s telecom infrastructure assessments serve businesses of all sizes and industries across Canada. Whether you’re a growing startup or an established enterprise, our evaluations provide actionable insights to optimize your communication systems. Here’s who benefits most from our professional assessments:
Small and Medium Businesses
Small and medium-sized businesses often lack dedicated I.T. resources to fully evaluate their telecom infrastructure. Our assessment provides expert insight without the cost of hiring specialists, helping identify inefficiencies, cost-saving opportunities, and right-sized solutions aligned with day-to-day operational needs.
Growing Business
Teams
As your business adds staff, opens new locations, or expands operations, communication systems must scale accordingly. Our assessment evaluates whether your current infrastructure can support growth, remote users, and future requirements without forcing disruptive or costly mid-cycle system changes.
Technology Planning Upgrades
Before investing in new communication technology, an independent assessment helps clarify requirements and priorities. We identify gaps, remove unnecessary features, and ensure your next system investment addresses real business needs rather than assumptions or short-term decisions.
Businesses with Remote or Hybrid Workforces
The shift to remote and hybrid work has exposed gaps in many business phone systems. Our assessment evaluates whether your infrastructure supports flexible work arrangements or creates friction for distributed teams across locations.
Companies Concerned About Data Security
If your organization handles sensitive information or operates in a regulated environment, our assessment reviews your communication security posture and provides practical recommendations. All services and data remain within Canada.
Call Centres and Contact Centres
High call volumes, agent performance tracking, and system reliability are critical for call centre operations. Our assessment identifies bottlenecks, evaluates monitoring capabilities, and ensures your infrastructure can support peak traffic demands.
I.T. Infrastructure Audits for Secure, Scalable Growth
The Intratel Advantage: Why Canadian Businesses Trust Our Assessments
Maintaining a reliable, cost-effective phone system requires a partner who understands Canadian business needs. Intratel Communications brings over 15 years of industry expertise, 100% Canadian infrastructure, and a commitment to honest, personalized service. Here’s what sets our assessments apart:
100% Canadian
Expertise
Based in Burlington, Ontario, we understand the Canadian business landscape, regulatory environment, and telecom market. Our recommendations are tailored to Canadian businesses, not generic advice imported from elsewhere.
Real-World Telecom Experience
We support and maintain business-critical communication systems with a strong focus on reliability and real-world performance. This operational experience informs our assessments and allows us to evaluate telecom environments based on how they perform in everyday business conditions.
Over 15 Years of Industry Knowledge
Since 2007, Intratel Communications has helped businesses across Canada optimize their communication infrastructure. That depth of knowledge means we've seen virtually every phone system configuration and challenge imaginable.
Flexible Service Agreement Options
If you choose to implement our recommendations with Intratel, we offer flexible agreement options designed to align with your operational and technical requirements. Our approach focuses on service quality, transparency, and long-term value rather than rigid contractual commitments.
Vendor-Neutral Recommendations
While we offer our own VoIP and Hosted PBX solutions, our assessments provide honest, objective, and transparent findings. If your current system is working well, we’ll tell you. Our goal is to help your business, not make unnecessary sales.
Personalized Service Support
You work directly with experienced professionals who understand your business environment and communication needs. Our approach avoids generic support queues and focuses on tailored guidance and recommendations aligned with your operational and communication challenges.
Serving Infrastructure Providers Across Canada
We provide advanced I.T. infrastructure Assessments and audit facilities nationwide. While specializing in the following Ontario regions, our services are available all across Canada:
No matter where your organization is located, we provide comprehensive I.T. infrastructure assessments designed to improve system performance, strengthen security, and support operational reliability. From small and medium-sized businesses to large enterprises, our audits deliver clear insights to help you make informed technology decisions with confidence.
I.T. Infrastructure Assessments and Audits FAQs
A telecom infrastructure assessment is a comprehensive review of your business communication systems, including VoIP, PBX, and supporting network configurations. It identifies performance gaps, security risks, cost inefficiencies, and actionable opportunities to improve reliability, strengthen security, and optimize day-to-day operations.
We support healthcare providers, financial services organizations, professional firms, call centres, educational institutions, and SMBs across many industries. Each assessment is tailored to your environment, compliance needs, and day-to-day communication requirements.
No. We schedule evaluations around your business hours and conduct most analysis remotely. Any on-site work is coordinated to minimize impact on your team’s productivity and customer service.
Absolutely. We assess phone systems from any vendor or provider. Our goal is to give you an honest, unbiased view of your current infrastructure’s performance, security, and cost efficiency—regardless of who installed or supports it.
Yes. Beyond the initial report, we offer consultation to help you plan and implement the recommended improvements. If you choose Intratel for your solution, our Canadian-based team can also provide ongoing support to keep your communication systems secure and reliable.
Simply call us at 1-866-409-VoIP (8647) or fill out our online form to schedule a free consultation. Our team will discuss your needs and walk you through the assessment process.