6 Ways to Get Out of a Phone Company Contract


With the rapid advancement in technology, individuals and businesses are switching their traditional telephone lines to more flexible and economical Voice over Internet Protocol (VoIP) and enterprise phone systems.

This can result in contract issues with phone companies. Getting trapped in a phone company contract can prove to be a frustrating experience for businesses and individuals alike.

If you have been searching for ways to terminate your contract, Intratel Communications can help. In this comprehensive article, we will be sharing a few effective strategies to help you get out of your phone company contract, including one you may not expect, but has worked for many Intratel clients in the past.

1. Negotiate With the Phone Company

Have you tried reaching out to your phone company to discuss the early termination of your contract? You might be surprised at how willing they are to negotiate.

Phone companies value long-term customer relationships, and losing your business would hurt their balance sheet. In light of this, they might offer you buyout options, discounts, or other incentives to keep you as their customer.

That being said, it is important to remember that phone companies want to keep you on a contract, so they will likely try to renegotiate terms instead of losing you completely.

2. Review Your Contract Terms

If you are struggling to make lease payments or have seen a jump in your bills, it is essential that you review the terms of your service contract carefully. Under some circumstances, they may be obligated to waive early termination fees.

Situations such as increased rates or poor service are valid reasons for breaching the contract without consequence, and it is always a good idea to review your contract with a lawyer to determine your legal options.

3. Find a Phone Company That Can Absorb Your Contract Costs

Switching to another phone company that can absorb your current contract costs is one surefire way of getting out of a phone company contract. While this can seem tempting, be aware that phone companies that buy out contracts will likely require you to sign a new contract with the company absorbing your costs. You may be simply replacing one strict contract with another under a different name.

4. Pay Early Termination Fees

You might be wondering, can you buy out of a phone contract? The answer is yes, but it can be expensive.

Sometimes, it is better to bite the bullet and pay early termination fees instead of getting caught up in a long-drawn legal dispute that could drain your finances. If you have limited options, paying the early termination fee is the quickest and simplest way to terminate the contract legally and free you up to select a new telecom provider.

It can be incredibly frustrating to have to pay early termination fees for a contract that is not fulfilling its obligations, so be sure to exhaust your other options first.

5. Prove the Contract Is Illegal or Fraudulent

In rare instances, a phone company contract may be illegal or deemed fraudulent, and in such a case, you have legal grounds to break the contract without any legal ramifications. However, you must provide ample evidence that these violations exist, and hiring a lawyer to help navigate the legal system is advised.

6. Migrate Your Phone System

At Intratel Communications, our service is not an all-or-nothing option. We understand that you may be locked in a current contract, and we can work with your business to migrate the components of your phone system as existing contracts expire.

A hybrid migration may include upgrading the hardware of your phone system in year one and replacing your telephone line service in year two. We work with you to find the most cost-effective solution to meet your telephone needs without locking you into another long-term contract.

We believe in customer service above all else, which is why we never force our clients into a legal document guaranteeing their loyalty. When you treat people fairly and provide quality products and services, you keep your clientele around. At Intratel, we don’t need ironclad documents to ensure customer loyalty.

Don’t Hesitate: Start the Process Today

Getting out of a phone company contract can be an onerous and frustrating task, with several complications that can arise. However, by trying different strategies, businesses, and individuals can determine the one that works best for them. By using the above strategies, you can free yourself from a phone company contract, helping you to scale your business and focus on what you do best.

One of the best solutions is partnering with Intratel Communications, a reliable 100% Canadian provider of cutting-edge VoIP and enterprise phone systems. We never lock you into a contract, so businesses can switch providers with ease and without fear of any legal repercussions.

Get a Quote Today!