What Are the Best Business Phones I Should Utilize for My Call Centre?

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As a business owner, you know that customer service is key. Having the best business phones in place as well as the right technology backing them up, can make or break the success of your call center.

A good call center phone system will help you manage your customer interactions efficiently and effectively, helping to build customer loyalty and, ultimately, increasing profits. But you also need to be sure that your phone system is supported by great business phones — you can’t forget the hardware. Let’s take a look at some of the best business phones and the systems that go with them for your call center.

The Best Business Phones for your Call Centre

Your call center will benefit from some or all of the hardware below, depending on your business model.

Desk phones

Desk phones are one of the most popular types of phone systems used in offices and call centers around the world. They provide reliable service, clear sound quality, and a range of features such as hands-free calling and speakerphone capabilities. Desk phones require physical wiring and have to be physically connected to a phone line or network.

If you don’t want to buy a fleet of desk phones for your call center, we offer rental equipment.


Headsets are great for call centers as they allow employees to multitask while speaking on the phone. They also provide high-quality audio, are comfortable to wear, and can be adjusted for maximum comfort during long conversations. They are a popular piece of equipment for many successful call centers.

Headsets need to be plugged into either a desk phone or cordless phone for them to work properly, so keep that in mind when making your selection.

Cordless phones

Cordless phones offer greater mobility than desk phones; they allow users to move around freely while still being able to take calls anywhere in their office or home. Cordless phones also provide excellent sound quality, but they require more maintenance than desk phones since they must be recharged regularly, and their batteries need to be replaced periodically.

Conference Phones

Conference phones are ideal for larger meetings or conference calls as they provide crystal-clear audio over multiple lines simultaneously. This makes it easy for everyone on the call to hear each other clearly without interference from background noise or echoes.

Conference phones also come with features such as echo cancellation technology so that all participants can hear each other without any distractions.

Reception Expansion Modules/Attendants

Reception expansion modules (REMs) or attendants help manage incoming calls by providing automated menus that direct customers’ calls quickly and accurately according to their needs.

This helps reduce hold times and improve customer satisfaction levels by making sure that each caller gets routed directly where they need to go without having to wait on hold too long or repeat themselves multiple times during a single call session.

These systems also come with useful features such as voicemail notification alerts so that businesses don’t miss important messages from customers who couldn’t get through on the main line due to busy signals or long wait times on hold.

These pieces of equipment are a must-have for busy call centers.


Soft-phones are software applications designed specifically for telecommunication purposes such as taking calls from customers, making video conferences, and sending text messages.

Soft-phones offer several advantages over traditional hardware-based solutions, such as improved mobility (since soft-phones can be used from any device connected to an internet connection), lower costs (since there is no need for expensive hardware investments), better scalability (as new features can easily be added with just an update), and more.

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Types of Business Phone Systems for Call Centers

Depending on the size and scope of your call center, there are several different types of business phone systems that you can use. These include traditional landlines, VoIP (Voice over Internet Protocol) phones, hosted VoIP systems, and even cloud-based phone solutions.

Each type of system has its own unique advantages and disadvantages, so it’s important to do your research before deciding which one would be best suited for your needs.

Traditional Landline Systems

Traditional landline systems are still popular in many businesses today, though they’re beginning to be phased out in favour of more modern technologies such as VoIP.

The biggest advantage of using a traditional landline system is that it’s often less expensive than other options. However, it does have some drawbacks as well; since it relies on physical phone lines to connect calls, it can be difficult to scale up or down depending on customer demand.

Traditional landline systems will not offer all the features available with more modern technologies such as call queues or auto-attendant features. If your business needs these features to better serve your clientele, it could end up costing you more in lost business than what you would pay in price difference.

VoIP Systems

VoIP (Voice over Internet Protocol) systems are becoming increasingly popular among small businesses. Small business telephone systems Canada-wide are benefiting from their cost savings and advanced features.

With a VoIP system, calls are routed through an internet connection instead of using physical phone lines; this allows businesses to take advantage of lower rates from their service provider while also giving them access to additional features such as virtual office capabilities and advanced analytics tools.

One drawback to using a VoIP system is that it requires a reliable internet connection in order to function properly; if there are any issues with your internet connection then calls may not go through, or audio quality may suffer significantly. One solution could be to ensure you have a solid, secure internet provider.

Hosted VoIP Systems

Hosted VoIP systems are internet-based systems generally offered or managed by a third-party provider. They provide features such as automated voice prompts and virtual office capabilities thanks to their integration with cloud-based software solutions.

One major advantage of hosted VoIP systems is that they’re relatively easy to set up and maintain.

Ultimately, finding the best business phones for your call center will help ensure maximum efficiency and effectiveness when interacting with customers – leading directly to increased customer satisfaction levels overall!

Call Quality

The quality of the calls you make from your phone system is also very important. Look for phone systems that offer clear sound and no lag time between when someone speaks and when their words reach the other person on the line.

You may want to also look for features like noise cancellation, which can help reduce background noise so that customers don’t have to strain their ears trying to understand what’s being said on their end of the line.


Another thing to consider when choosing phone systems is whether or not they come with the features you want. You will want to consider aspects of the phone system that can serve your business better. And you don’t want to have to pay for features you won’t use.

Look for fully customizable solutions from your provider. Most will offer set plans. With Intratel, we strive to deliver personalized service in the form of fully customizable call center VoIP solutions.

Small to mid-sized businesses are often growing enterprises and need to ensure every dollar spent goes toward supporting growth. Custom-tailored solutions will support your future growth.

Cost-Effective Options

Finally, it’s important to find cost-effective options for phones in your call center. There are tons of great options out there from both major brands and smaller companies alike. Do some research and compare prices before settling on any particular model or brand. You will find a wide range of subscriptions and pricing options.

You should also consider if investing in higher-end models makes sense for your budget. Sometimes spending more upfront will save you money in the long run due to better quality parts and longer-lasting warranties. But it’s also important to keep in mind that you don’t have to break the bank to get quality and reassurance.

With Intratel Communications, we offer competitive prices for office telephone systems Canada-wide. We want to help small to mid-sized businesses with the best Canadian business phone systems!

Choosing the Best Business Phone System Doesn’t Have to be Hard

When choosing a phone system for your call center, it’s essential to take into account things like which will be the best business phone type for your business, the compatibility with existing software, features you want to incorporate, cost-effectiveness, and overall call quality.

Doing some research ahead of time can help ensure that you get the best business phone system possible without overspending or sacrificing necessary features—and ultimately help create a better customer experience in your business’s call center! Contact us quickly.