What Is an AI Virtual Voice Assistant and How Can It Improve Customer Service?

Posted on by Intratel

Quick Answer

An AI virtual voice assistant is software that answers business phone calls in natural, spoken language. It can answer common company questions, take messages, perform API calls that connect to your business systems, and transfer live calls to the right person. For Canadian businesses, that means callers reach a helpful, consistent voice on the first ring, fewer calls go unanswered, and your team spends less time on routine call handling.