Multi-Site Cloud PBX
Intratel Cloud PBX connects every branch, department, and remote team through a centralized phone system with advanced features and scalable performance.
Multi-Site Cloud PBX That Keeps Your Locations Connected
Your business phone system should unite your locations, not create barriers between them. When each office operates on a separate phone system, customers get bounced between numbers, staff struggle to collaborate across sites, and IT teams waste hours managing disconnected systems.
Intratel’s Multi-Site Cloud PBX brings all your locations together under one unified platform. Your teams can transfer calls between offices with a single click, dial colleagues at any location using simple extensions, and present a consistent professional image to every caller.
Flexible service terms with transparent pricing. Just dependable multi-site communication from a 100% Canadian team that understands how critical seamless connectivity is to your operations.
Why Multi-Location Businesses Need Cloud PBX
Traditional phone systems were designed for single locations. When businesses expand, they typically end up with separate systems at each site, each requiring its own hardware, maintenance contracts, and phone lines. This fragmented approach creates real problems.
Common multi-site phone system challenges include:
Customers calling the wrong location must hang up and redial a different number. Transferring calls between offices requires giving callers a new number to dial. Staff cannot see whether colleagues at other locations are available. Each site needs separate IT support for phone system maintenance. Long-distance charges accumulate for inter-office communication. Remote workers and travelling employees lose connection to the company phone system.
These problems multiply as your business grows. What starts as minor inconvenience becomes a significant drain on productivity and customer satisfaction.
Intratel’s Multi-Site Cloud PBX eliminates these barriers, connecting your entire organization through one cloud-based platform.
At Intratel, we specialize in cloud-based phone solutions designed specifically for businesses with multiple locations. Our technicians configure your system to deliver seamless communication across every office, warehouse, or remote workspace. Whether you’re expanding to a second location or managing dozens of sites across Canada, our team provides the setup, support, and ongoing service to keep your communication unified.
Seamless Cross-Site Call Transfers
Transfer calls between any location with one click. Brief colleagues before handing off callers with warm transfers, or send calls directly to the right person. Customers experience smooth handoffs without needing to redial.
Improve Customer Experience
Make it easy for customers to reach the right department or location. With user-friendly call routing and extension dialling across sites, every call is handled quickly and professionally at every location.
Centralized Management Portal
Add users, configure call routing, and manage features for all locations from one web-based dashboard. Make changes instantly without coordinating with IT staff at multiple sites or waiting for service visits.
Single Business Number Routing
Present one professional phone number to customers while routing calls to the appropriate location based on time of day, caller selection, or staff availability. Your business appears unified regardless of how many offices you operate.
Multi-Location Auto Attendant
Create professional greetings that route callers to the right department or location automatically. Callers select their destination, and your system connects them without requiring a live receptionist at every site. This keeps call handling consistent.
Company-Wide Presence Indicators
See which colleagues are available, on a call, or away, regardless of which office they work from. Staff can check availability before transferring calls or reaching out to collaborate. This helps teams respond faster and avoid unnecessary call transfers or delays.
Modern Phone Solution for Distributed Business Teams
Complete Multi-Site Communication Features
Your Multi-Site Cloud PBX includes everything needed for professional, efficient communication across all locations:
Voicemail-To-Email Transcription
Receive voice messages directly in your inbox as audio attachments with text transcription, accessible from anywhere. Never miss important messages, even when working between locations.
Find Me, Follow Me
Calls follow employees to their mobile phones when they are away from their desks or travelling between sites. Staff stay connected whether at headquarters, a branch office, or on the road.
Time-Based Call Routing
Route calls to your open offices automatically. Morning calls go to your eastern locations while evening calls route west, ensuring customers always reach someone during normal business hours.
Ring Groups Across Sites
Set up groups that ring employees at multiple locations simultaneously. When a customer calls sales or support, available staff at any office can answer, reducing wait times.
Call Recording
Record calls for training and quality assurance. Access recordings through your centralized management portal regardless of which location handled the call.
CRM Integration
Connect your phone system with platforms like HubSpot and Odoo for automatic call logging and click-to-dial functionality. Staff at every location work from the same customer data.
Secure Cloud Calling You Can Trust for Enterprise Voice Management
Who Benefits from Multi-Site Cloud PBX
Businesses across every industry rely on clear, consistent communication between locations to serve customers and operate efficiently. Whether you’re a professional services firm with regional offices or a healthcare organization with multiple clinics, disconnected phone systems undermine collaboration and customer experience. Intratel’s Multi-Site Cloud PBX helps Canadian businesses of all sizes achieve the unified communication their operations demand.
Small and Medium-Sized Businesses
Growing companies expanding to multiple locations face a choice: invest in separate phone systems at each site or find a unified solution that scales with them. Our Multi-Site Cloud PBX grows alongside your business, adding locations without capital investment in new hardware. Staff at every office work from the same system, collaborating as easily as if they shared a building.
Professional Services Firms
Law firms, accounting practices, and consulting firms with multiple offices need seamless communication for client service and internal collaboration. When a client calls one office needing a colleague at another, transfers should be instant and invisible. Our Cloud PBX ensures every location operates as part of one professional organization, maintaining consistent client experience across all sites.
Multi-Location
Operations
Businesses with warehouses, distribution centres, retail locations, or field offices benefit from unified communication that connects every site. Managers can reach staff at any location through simple extension dialling, while teams can transfer calls smoothly between departments. Customers calling any location receive consistent service and easy transfers to the right person.
Serving Multi-Location Businesses Across Canada
We provide Multi-Site Cloud PBX solutions to businesses nationwide. While specializing in the following Ontario regions, our services are available all across Canada:
Multi-Site Cloud PBX FAQs
Multi-Site Cloud PBX is a cloud-based business phone system designed to connect multiple business locations under one unified platform. Unlike traditional phone systems that require separate hardware and phone lines at each site, Cloud PBX operates through the internet, allowing all locations to share one phone system. Staff can transfer calls between offices, dial colleagues using simple extensions, and manage all locations from a single dashboard.
With separate systems, each location operates independently. Customers must dial different numbers for each office. Transferring calls between sites means giving callers a new number. Staff cannot see colleague availability at other locations. IT must manage multiple systems with different configurations. Multi-Site Cloud PBX eliminates these barriers by connecting all locations through one platform, enabling seamless transfers, unified extension dialling, and centralized management.
Yes. We port your existing phone numbers from all locations to your new Cloud PBX system at no additional charge. Your customers continue using the numbers they know while you gain the benefits of unified multi-site communication. The porting process is handled entirely by our team with minimal disruption to your operations.
Adding a new location to your Multi-Site Cloud PBX takes minutes rather than months. Simply provision users through the management portal and connect phones to the internet. There is no hardware to install, no technician visits required, and no waiting for phone lines to be activated. New locations are operational as soon as phones connect.
Cloud PBX provides built-in business continuity. If one location experiences an internet outage, calls can automatically route to other offices or to mobile devices. Your business stays connected even when individual sites face technical issues. Callers experience seamless service without knowing any location is offline.
No. Employees can connect to your Multi-Site Cloud PBX from anywhere using softphone applications on their computers or smartphones. Remote workers, travelling staff, and employees working from home make and receive calls using their business extensions, maintaining professional communication regardless of physical location.
VoIP requires approximately 25Kb/s to 80Kb/s per call in one direction with proper Quality of Service configuration. The total bandwidth needed depends on your expected simultaneous call volume at each location. During our initial consultation, we assess your requirements and ensure each site has adequate connectivity for reliable call quality.
Yes. While all locations operate on the same unified platform, each site can be configured with location-specific settings. Different offices can have unique auto attendant greetings, call routing rules, ring groups, and business hours. Your centralized management portal lets you customize each location while maintaining company-wide connectivity.
Each location needs reliable internet connectivity and VoIP-compatible phones. Because your phone system lives in the cloud, there is no PBX hardware to install on-site. We can provide desk phones, or your staff can use softphone applications on existing computers and mobile devices. Our team advises on the best approach for each location based on your specific needs.
Getting started is simple. Contact our team for a free consultation where we assess your current setup, understand your multi-location requirements, and design a solution tailored to your business. We handle number porting from all your existing locations at no charge, configure your system with the appropriate call routing and features, and train your staff before going live. Most businesses are fully operational within days, not weeks. Call 1-866-409-8647) or request a free quote to begin the conversation.