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TURN TEAMS INTO YOUR BUSINESS PHONE SYSTEM
Microsoft Teams Direct Routing connects Teams to the public phone network through Intratel, so your staff can call customers from the app they already use, on any device. Microsoft is not a telephone company; go directly to a full Canadian voice provider for clear calls and business-level support.
Microsoft Teams Direct Routing allows businesses to use Microsoft Teams as a business phone system for making and receiving external calls. Intratel connects Microsoft Teams to the public telephone network, allowing employees to use Teams for business calling with company extensions and business phone features.
With Direct Routing for Microsoft Teams from Intratel, your employees can access high-quality business cloud voice from any device and communicate securely and clearly with colleagues, customers and business partners anywhere in the world.
Microsoft is not a telephone company, go directly to the source, a full Canadian voice provider and enjoy high quality calls and business level support.
You will not need a “calling plan” from Microsoft if you integrate Teams with Intratel’s SBC, will provide the calling plan, Microsoft provides the “phone system“.
We have the skills, resources, services and solutions to connect Direct Routing quickly and efficiently for a rapid migration. Our experienced professionals connect your Microsoft Teams infrastructure to the PSTN using highly secure communication channels. We build your service on Intratel’s cloud infrastructure, which incorporates multiple data centres with geographic redundancy and multiple failover points for reliable connectivity and consistently clear voice quality.
Intratel offers Microsoft Teams direct routing services to the following Regions in Ontario, Canada.
What is Microsoft Teams Direct Routing?
Microsoft Teams Direct Routing connects your Microsoft Teams environment to the public telephone network through a Canadian voice provider instead of through Microsoft. Intratel supplies the session border controller and the calling service, while Microsoft supplies the phone system your team already uses. Your staff place and receive outside calls from the Teams app on any device, with no second platform to learn.
Does Microsoft Teams Direct Routing require a Microsoft Calling Plan?
No, a Microsoft Calling Plan is not required when Teams is integrated with Intratel’s SBC. Intratel provides the calling service and the phone numbers, and Microsoft provides the phone system licensing. Going directly to a Canadian voice provider means you deal with one company for call quality and business-level support.
What licence is required for Microsoft Teams Direct Routing?
Every user who places or receives external calls needs a Teams Phone licence from Microsoft, which is included with some Microsoft 365 plans and purchased as a per-user Teams Phone Standard add-on with others. Users who only need internal chat and meetings do not need it. Intratel reviews your current Microsoft 365 tenant and confirms exactly which licences apply before anything is ordered.
How is Direct Routing different from Microsoft Calling Plans and Operator Connect?
Direct Routing gives you the most control over routing, numbers, and the provider carrying your voice traffic. Calling Plans are purchased and managed through Microsoft, and Operator Connect limits you to the operators listed inside the Teams admin portal. With Direct Routing from Intratel, your calls run on Canadian infrastructure and your account is handled by a Canadian support team.
Do you need an SBC for Microsoft Teams Direct Routing?
Intratel hosts the session border controller as part of the service, so there is no SBC for your team to buy, configure, or maintain. The connection is built on Intratel’s cloud infrastructure, which uses multiple data centres with geographic redundancy and multiple failover points. Desk phones are entirely optional and simply complement the service for staff who prefer a physical handset.
Can you keep your existing phone numbers with Teams Direct Routing?
Yes, Intratel ports your existing business numbers and assigns them to Teams users, so customers keep reaching you on the numbers they already know. We coordinate the porting process with your current provider and schedule the cutover around your business hours. Additional local or toll-free numbers can be added at the same time if you need them.
Can Microsoft Teams Direct Routing run alongside a Hosted PBX?
Yes. With Microsoft Teams Direct Routing, Microsoft Teams can act as the PBX for Teams users while Intratel provides the calling service, phone numbers, and SBC connectivity. Businesses can also run Intratel Hosted/Cloud PBX extensions alongside Teams users, with both groups able to dial each other internally by extension. This allows office staff to work in Teams while front line or operations staff continue using desk phones and Cloud PBX features such as auto attendants, call queues, call recording, and voicemail to email.
Is call quality reliable with Microsoft Teams Direct Routing?
Intratel builds Direct Routing on redundant Canadian data centres with geographic failover, helping maintain call reliability if a single route or facility experiences a problem. Each concurrent call needs roughly 25Kb/s to 80Kb/s in one direction, with proper QoS configured on your network. If your internet connection is the weak point, we can supply VoIP-optimized high-speed internet tuned for voice traffic.
How much does Microsoft Teams Direct Routing cost?
Microsoft Teams Direct Routing from Intratel is priced per user per month, with your total depending on the number of seats, the phone numbers you need, and whether calling is bundled with other Intratel services. Two costs are separate: your Microsoft licence, paid to Microsoft, and your calling service, paid to Intratel. Request a quote and we will price your exact seat count against your current Microsoft 365 setup.
Is Microsoft Teams Direct Routing worth it for a small business?
Direct Routing suits any business already standardized on Microsoft 365 that wants proper business calling without purchasing Microsoft Calling Plan minutes for each user. Smaller teams benefit because there is no dedicated phone-system hardware to purchase, and the service can scale with the number of users you need. If your team is not committed to Teams as its calling app, Intratel’s Hosted PBX service is usually the better starting point.
Does Microsoft Teams Direct Routing require a long-term contract?
No, Intratel provides business voice services without binding long-term contracts. Users can be added or removed as your headcount changes, which matters when Microsoft licence counts shift month to month. You can also try the service risk free for 30 days before you commit.
How long does Microsoft Teams Direct Routing take to set up?
Intratel handles the session border controller and carrier configuration for Microsoft Teams Direct Routing, so the setup work sits with us rather than with your IT team, and calling can be enabled once your Microsoft 365 tenant details are confirmed. Number porting is the longer variable, since the transfer date is set by your current carrier rather than by Intratel. We confirm firm dates during onboarding and schedule the cutover outside your busiest hours.
Does Microsoft Teams Direct Routing keep call traffic in Canada?
Yes, Intratel is a Canadian company, and your calls run on Canadian infrastructure with support delivered by a Canadian team. Your account is provisioned, configured, and supported by Intratel staff in Ontario. That keeps your business voice service with a Canadian provider rather than a platform managed from outside the country.
Is Microsoft Teams Direct Routing available near me?
Intratel provides Microsoft Teams Direct Routing to businesses across Canada, so if you are searching for a Direct Routing provider near you, coverage is not limited to one region. We serve Burlington, Hamilton, Oakville, Mississauga, Brampton, and Toronto directly from our Burlington head office, and deliver the same service nationally. Direct Routing runs over your internet connection, so your users can sit in one office, across several sites, or fully remote.
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Testimonials
Spectrum Patient Services (SPS) was undergoing a major expansion when they found that they had reached the limit of their current telephone infrastructure. Intratel replaced the legacy telephone system with an adaptable and scalable PBX system that would grow with their business. Significant cost savings have since been realized through reduced intra-office long distance charges and system management costs. In addition, they have been able to enhance the customer experience with their company through better queue management options.
Kodarin Industries and BlueSky Process Solutions shared an office space and ownership, but had separate phone systems and multiple telephone bills. Intratel upgraded the two companies’ Internet connection and consolidated their telephones and billing onto one system, while maintaining company specific phone numbers. Both companies’ telephone costs have been reduce by at least 50% month over month, and users have been especially impressed with the integration of the phone system with their Outlook/Exchange messaging system.
Connex Health was planning a decentralization of their operations in order to realize greater efficiencies from their employees. As part of the process, they were downsizing and moving the company to a new office. Intratel leveraged the features of the new phone system they installed to virtualize the office and enhance the customer experience. All inbound calls through the main company number are now routed directly to the employee's remote office, and if unanswered, to voicemail or the employee's cellular phone. The company has been able to expand its geographic footprint and better serve its customers while reducing costs.
MDG Computers was locked in a long-term contract for telephone service but was looking for a way to reduce support costs and increase the scalability of their call centre infrastructure. Intratel set up a hybrid phone system, using their PBX to address the issues of support costs and system scalability, while continuing to use the phone company’s telephone lines and avoiding expensive contract cancellation penalties. As contracts expire, more and more of the infrastructure is migrated to the new system, increasing the functionality and flexibility of the system while drastically reducing infrastructure and support costs.
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