Ensure crystal-clear communication and maximum uptime with our expert VoIP network support services, delivering reliable setup, scheduled monitoring, and responsive issue resolution during supported service hours.
VoIP Network Support Services That Keep Your Calls Crystal Clear
Your business phone system is only as reliable as the network behind it. Slow internet, misconfigured routers, or bandwidth bottlenecks can turn important client calls into frustrating experiences filled with dropped audio, delays, and disconnections.
Intratel’s network support services focus specifically on optimizing your network for VoIP performance. We ensure your Hosted PBX system delivers the call quality your business depends on.
Flexible service terms with transparent pricing. Just dependable VoIP network support from a 100% Canadian team that understands how critical clear communication is to your operations.
Why VoIP Requires Specialized Network Support
Voice traffic behaves differently than regular internet data. When you’re browsing a website, a small delay goes unnoticed. But on a phone call, even minor latency creates awkward pauses. Packet loss turns voices into robotic garble. Jitter makes conversations impossible to follow.
Common VoIP network issues include:
Poor call quality during peak business hours when bandwidth is stretched thin. Echo, delay, or one-way audio that frustrates both staff and customers. Dropped calls that interrupt important conversations. Inconsistent performance that makes your phone system unreliable.
These problems rarely stem from the phone system itself. They’re network issues that require specialized knowledge to diagnose and resolve.
Intratel’s VoIP network support services identify and fix these issues, ensuring your Hosted PBX delivers consistent, professional call quality.
At Intratel, we specialize in network support services designed specifically for VoIP phone systems. Our technicians optimize your network configuration to deliver the clear, reliable call quality your Hosted PBX system is capable of providing. Whether you’re experiencing call quality issues or want to reduce the risk of future problems, our team provides responsive network support to keep your voice communication running smoothly during supported service hours.
VoIP Network
Assessment
We review your existing network setup to uncover issues that may be impacting call quality. Our technicians assess available bandwidth, router configurations, and traffic flow to accurately identify the causes of dropped calls, delays, or inconsistent phone performance.
Quality of Service (QoS) Configuration
Voice traffic must take priority over general data. We configure your network equipment so VoIP traffic is prioritized properly, ensuring activities like file downloads, streaming, or cloud applications do not interfere with call clarity or reliability.
Call Quality Troubleshooting
Are you dealing with choppy audio, call drops, or noticeable delays? Our team investigates the underlying cause and applies targeted fixes. We measure jitter, latency, and packet loss, then fine-tune your network to restore consistent, clear communication.
Bandwidth Optimization for VoIP
VoIP requires approximately 25Kb/s to 80Kb/s per call in one direction with proper QoS in place. We ensure your network has adequate bandwidth for your call volume and that voice traffic flows smoothly without interference.
Router and Firewall Configuration
Improperly configured network equipment is a common cause of VoIP problems. We configure routers and firewalls to work seamlessly with your Hosted PBX, ensuring SIP traffic passes correctly and call quality remains high.
Ongoing VoIP Network Monitoring
We provide scheduled network monitoring to identify conditions that may impact call quality, such as bandwidth constraints or configuration issues, and address them before they affect your phone system during supported hours.
Optimized Networks That Keep Your VoIP Calls Clear and Consistent
The Intratel Advantage
We understand both your Hosted PBX and the network it runs on, delivering personalized service and responsive support during supported service hours to keep your communication running smoothly. You get a 100% Canadian team with over 15 years of experience optimizing networks specifically for business phone systems.
100% Canadian
Support
Our support team is based entirely in Canada. When you contact us about network issues affecting your phone system, you speak directly with knowledgeable technicians who understand VoIP technology and Canadian business environments.
Flexible Monthly Service Terms
We earn your business month after month by delivering dependable service you can rely on. You are never locked into long-term agreements that do not serve your needs. Stay with us because you value the support and service you receive.
Proven VoIP Network Expertise
With more than 15 years of experience delivering VoIP solutions across Canada, we understand the network requirements of internet-based phone systems. Our technicians know how to identify issues quickly and apply the right solutions to restore call quality.
Transparent Pricing
Know exactly what you're paying for with clear, upfront, straightforward pricing and absolutely no surprise fees or hidden costs. Our rates compete with any provider in the market while delivering reliable, ongoing support that larger companies simply can't match.
Customized Solutions
Every business has unique network demands and call volumes. We tailor our VoIP network support to your specific requirements, ensuring you receive the right level of service for your environment without paying for unnecessary features or extras.
Seamless Integration
Already have existing network equipment or IT infrastructure in place? Our team ensures your VoIP system works smoothly with your current setup, minimizing disruption during implementation and maximizing your investments.
The Network Expertise Behind High-Quality Hosted PBX Performance
Who Benefits from VoIP Network Support
Businesses across every industry rely on clear, reliable phone communication to serve their customers and operate efficiently. Whether you’re a small firm without dedicated IT staff or a busy call centre handling hundreds of daily calls, network issues can undermine your phone system’s performance. Intratel’s VoIP network support services help Canadian businesses of all sizes achieve the call quality their operations demand.
Small and Medium-Sized Businesses
Growing companies often lack dedicated I.T. staff to troubleshoot call quality issues. When calls drop or audio cuts out during important conversations, it can be difficult to determine whether the cause is bandwidth limitations, router settings, or QoS configuration. Our VoIP network support provides SMBs with specialized expertise, handling network optimization so you can focus on customers and business growth.
Professional Services Firms
Lawyers, consultants, and other professional service providers rely on clear communication for client relationships and billable work. When call quality suffers, conversations become frustrating and inefficient. Our VoIP network support ensures your Hosted PBX delivers a reliable, professional calling experience, handling the technical aspects of network optimization so every call reflects the quality of your firm.
Call Centre Operations
In call centre environments, network performance directly affects agent productivity, call efficiency, and overall customer satisfaction. Latency, jitter, or packet loss can increase handle times, reduce call clarity, and impact service quality. Our VoIP network support optimizes your infrastructure for high call volumes, prioritizing voice traffic and reliability to ensure consistent call quality even during peak periods when your team is managing multiple simultaneous calls.
Area We Serve
We provide advanced network support services to businesses nationwide. While specializing in the following Ontario regions, our services are available all across Canada:
No matter where your business is located, we’re here to provide cutting-edge solutions designed to enhance communication. From small to large businesses, we’ve got you covered.
Network Support Services FAQs
VoIP network support services focus on optimizing your internet connection and network equipment specifically for voice communication. Unlike general IT support, VoIP network support addresses the unique requirements of internet-based phone systems. This includes configuring Quality of Service settings, optimising bandwidth usage for voice traffic, troubleshooting call quality issues, and ensuring your routers and firewalls work properly with your Hosted PBX system.
Voice traffic behaves differently than regular internet data. When browsing websites or downloading files, small delays often go unnoticed. On a phone call, even minor latency creates awkward pauses, and packet loss can make voices sound robotic or garbled. VoIP requires specific network configurations that prioritize voice packets over other traffic. Without proper setup, call quality can suffer even when internet speeds appear adequate for other tasks.
Several network issues can degrade VoIP call quality. Insufficient bandwidth during peak usage times causes choppy audio. Improper Quality of Service settings allow downloads and streaming to interfere with voice traffic. Misconfigured routers or firewalls can block SIP traffic or create one-way audio problems. High latency causes delays in conversation, while jitter and packet loss make voices sound distorted. Our technicians identify the specific cause and implement the right solution.
VoIP requires approximately 25Kb/s to 80Kb/s per call in one direction with proper Quality of Service configuration in place. The exact requirement depends on the audio codec used. However, raw bandwidth is only part of the equation. Your network must also maintain low latency, minimal jitter, and consistent packet delivery. A fast internet connection with poor QoS settings can still result in poor call quality.
Yes. Our VoIP network support services work with your existing routers, switches, and firewalls. We configure your current equipment to optimize voice traffic rather than requiring you to purchase new hardware. If we identify equipment that cannot support proper QoS or is causing persistent issues, we will provide guidance on suitable options. But our first approach is always to maximize the performance of what you already have.
Many VoIP call quality issues can be resolved remotely after diagnosis. Common problems like QoS misconfiguration, bandwidth allocation, or router settings can be adjusted without an on-site visit. More complex issues involving network infrastructure or hardware failures may take longer. During our initial assessment, we identify the root cause and provide a realistic timeline for resolution before beginning any work.
Fast internet does not guarantee good call quality. Many businesses with high-speed connections still experience VoIP issues because their network is not configured to prioritize voice traffic. When employees stream video, download large files, or use cloud applications, voice packets compete for bandwidth and often lose. Proper QoS configuration helps ensure calls remain clear, even when other network activity is taking place.
Quality of Service is a network configuration that prioritizes certain types of traffic over others. For VoIP, QoS settings tell your router to send voice packets first, before emails, web browsing, or file downloads. Without QoS, all traffic is treated equally, and voice calls suffer when bandwidth gets congested. Proper QoS configuration is essential for consistent call quality, especially in busy office environments.
Yes. Dropped calls typically result from network instability, firewall timeouts, or SIP registration issues. Our technicians diagnose exactly why calls are disconnecting and implement the appropriate fix. This might involve adjusting firewall settings, configuring SIP keep-alive intervals, resolving bandwidth bottlenecks, or addressing router firmware issues. We test thoroughly after making changes to confirm call stability and improved performance.
General IT support covers broad technology needs but often lacks deep expertise in VoIP-specific requirements. Our technicians specialize in the network configurations that affect call quality, including SIP traffic handling, voice codec optimization, and QoS implementation for Hosted PBX systems. Because we also provide the phone system itself, we understand both sides of the equation and can troubleshoot issues faster without finger-pointing between vendors.