Summary
Hosted PBX is a business phone system where the call control infrastructure (extensions, voicemail, IVR, call queues, call recording) lives in a service provider’s secure data centre rather than on hardware in your office. It is delivered as a managed monthly service over the internet.
AI is now integrated into Hosted PBX platforms to add voicemail transcription, intelligent call routing, sentiment analysis, and automated call summaries. For Canadian small and medium-sized businesses, this means the kind of communications intelligence that was previously available only to large enterprise contact centres is now built into a standard cloud phone system.